Hanoi Meracus Hotel 1: Beyond excellent service and comfort...simply amazing!
I stayed at many hotels in Vietnam during my three week trip with Contiki (best trip ever btw) and without question, this hotel was not only the most amazing one of my trip, but because of the service, perhaps one of the best hotels at which i've ever had the pleasure of staying.
The moment I walked in, the service rep named Cuc greeted me with a huge smile and she made me sit down so that someone could serve me a drink while they checked me in. They wouldn't let me do any work at all, not even pull my suitcase. Check-in was fast and I was also given a fantastic map of the area with great recommendations. There is a CitiBank ATM right outside the front doors. Oh yeah, they even insist on opening the front door for you!
The room I had was spacious, covered in rose petals, and even had a fresh plate of fruit each day as well as a new laptop with wireless internet in the room. Talk about convenience! The daily breakfast is far more than breakfast in terms of the selection and quality of food. Everyone serves you with a great smile. After a grueling and amazing Contiki trip up and down Vietnam, this was a great place to relax.
After my trip was over, I ended up needing their help tracking down an art store down the street from them. I had spotted this amazing mural hanging in an art store a few blocks away and had regretted not buying it. What on earth was I going to do now that I was back in Los Angeles? I thought: let me throw a hail Mary! I e-mailed them and told them about the store down the street.
Even though she didn't need to, she actually took the effort to find the contact info for the people at the art store I had shopped at!!! I ended up contacting the art sstore and buying the painting which is now sitting on my wall at home.
Fantastic hotel - I would recommend this to anyone and everyone. Location, service, everything. Thanks CUC!!!!!!! I'll never forget you or your hotel!